Contact us
Email support
We aim to reply within a few working days. Include your device model, iOS version, Dracore build number and what happened. Screenshots help. Beta testers can also send feedback through TestFlight. Never send passwords — we will never ask for one.
Beta testers: you can also send feedback and screenshots through the TestFlight app — take a screenshot while playing and tap Share Beta Feedback.
Frequently asked questions
Getting started
How do I get Dracore?
Install Apple’s free TestFlight app, open the Dracore invitation and accept it, then tap Install beside Dracore in TestFlight. Apple controls beta availability, so an invitation can be full or closed.
How do I get my first egg?
A rescue egg waits on your pedestal when you begin. Open the Roost and tend it with Care, Warmth and Resonance until it is ready to hatch. You can find more eggs on the World map or by following tracks in AR.
Which dragon will I hatch?
Eggs belong to one of ten elemental lineages — Storm, Fire, Ice, Water, Nature, Earth, Poison, Shadow, Radiant and Blight — each with its own species, including Stormclaw, Briarhorn, Stoneback, Dawncrest and Thornrot.
How does my dragon grow?
Feed, groom and play with it to build your bond and keep it healthy. It gains levels and evolves from Hatchling to Adolescent to Adult.
Where can I see the story and creature records?
The Book of Dragons has animated episodes from Seasons One and Two. The Field Codex lists released creatures and items alongside entries in development.
Battles, crafting & duels
How do arena battles work?
Arena fights against wild dragons are turn-based. Choose actions such as Bite, Guard, Dodge, Reposition, Advance or Retreat. Win to earn spoils: resources, food, toys, rare equipment and sometimes wild eggs. If your dragon is exhausted, let it rest and return.
What can I craft?
Use resources to craft equipment such as charms, crests and harnesses, then equip them on your dragon.
Are spellbooks and the new toys available?
The six new toys, four new foods and elemental spellbooks shown in the Field Codex are in development for a future iOS release. They are not available in the current TestFlight build; no release date is announced.
How do I duel a friend?
In the Arena, choose Duel a friend. Online, use quick match or share a room code. Nearby, one warden taps Be visible nearby and the other picks them from the list — over Bluetooth, no internet needed.
AR & camera
Which devices support AR?
AR features need an ARKit-capable iPhone. The rest of the game works without AR.
What is AR Explore mode?
Use camera AR to follow track signs toward nearby discoveries. Please play in a safe, open area and stay aware of your surroundings.
Is my camera feed uploaded?
Never. All camera processing happens on your device. Camera images are not uploaded, stored by us or shared.
Progress, backup & privacy
Where is my progress saved?
Progress is saved on your iPhone and mirrored to your own iCloud account if enabled. Raising, training and offline battles work without a connection; maps, public destinations and online features need internet. Optional Dracore Cloud Backup is off by default under Settings → Online and keeps your last 5 revisions.
How do I restore a backup?
On the device linked to your online account, open Settings → Online and tap Restore. This replaces the progress on that device with your latest backup.
Do I need an email or password?
No. Online duels and Cloud Backup use an anonymous account — a random ID and a secret token stored in your iPhone’s Keychain. We never ask for an email, password or real name.
Are there ads, tracking or purchases?
The production release configuration includes optional coin packs; purchases made through TestFlight use Apple’s sandbox. Players who select “I am 16 or older” and pass Google UMP checks may see a banner and choose one reward video per rolling 24 hours. Google Limited Ads mode is enabled before SDK initialization and each ad load; requests are non-personalized. There are no interstitial ads. Remove Ads Forever disables banners and reward videos and provides a random equivalent daily reward under the same rolling allowance. See Privacy and Purchases & Refunds.
Troubleshooting
- “Could not reach the Dracore server.” Check your internet connection and try again. Offline play is unaffected, and backups retry automatically. For duels, try a nearby duel instead.
- Nearby duel can’t find my friend. Keep both iPhones within a few metres with Bluetooth on, and make sure Dracore is allowed Bluetooth and Local Network access in iOS Settings → Privacy & Security.
- AR track signs aren’t appearing. In AR Explore, move your phone slowly and follow the on-screen prompts. Check camera access in iOS Settings → Dracore.
- The app crashed. If you are a beta tester, TestFlight will offer to send a crash report to us via Apple. Otherwise email us with the steps that led to the crash.
Delete your account & data
In the app: Settings→Online→Delete online data. This immediately and permanently erases your online account and all cloud backups from our server. Progress on your device stays.
Deleting the app removes local progress. Delete online data before deleting the app, because the Keychain token may remain on iOS.
No longer have the app? Email support@dracore.app with the subject “Data deletion request”.